Last Updated: June 18, 2026

This Privacy Policy describes how Olono ("we", "us", or "our"), a brand operated by OLOONO ENTERPRISES LLP, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from olono.in (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means any user of the Services, including customers, website visitors, and individuals whose information we collect through the Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Your continued use of the Services after any changes are posted constitutes acceptance of the updated Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login credentials
• Order details and purchase history
• Customer support communications
• Any information submitted through forms, surveys, contests, or promotions

Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• IP address
• Device information
• Browser type and version
• Operating system
• Website activity and browsing behavior
• Pages visited and time spent on the Site
• Referral sources

This information may be collected through cookies, pixels, web beacons, analytics tools, and similar technologies.

Information from Third Parties

We may receive information from third-party service providers, including:

• Shopify and related ecommerce services
• Payment gateways and payment processors
• Shipping and logistics partners
• Analytics providers
• Advertising and marketing platforms
• Social media platforms where permitted by your privacy settings

How We Use Your Information

We may use your personal information to:

Process and Fulfill Orders

• Process payments
• Confirm purchases
• Arrange shipping and delivery
• Facilitate returns and exchanges
• Provide order updates

Manage Your Account

• Create and maintain your account
• Authenticate users
• Provide account-related services

Customer Support

• Respond to inquiries
• Resolve complaints
• Provide assistance and support

Marketing and Communications

• Send promotional emails, offers, and updates
• Inform you about new products, launches, and campaigns
• Personalize marketing communications

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Improve Our Services

• Analyze website performance
• Understand customer preferences
• Improve products, content, and user experience
• Develop new products and services

Security and Fraud Prevention

• Detect unauthorized activity
• Prevent fraud and abuse
• Protect our customers, business, and Services

Legal Compliance

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Enforce our terms and policies

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and maintain the Site
• Remember user preferences
• Analyze website traffic
• Improve user experience
• Measure marketing performance
• Deliver relevant advertisements

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Site.

Sharing of Personal Information

We may share your information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

Service Providers

• Ecommerce platform providers
• Payment processors
• Shipping and logistics companies
• Cloud storage providers
• Customer support platforms
• Analytics providers

Marketing and Advertising Partners

We may share certain information with advertising and marketing partners to help us deliver relevant advertisements and measure campaign effectiveness.

Legal and Compliance Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights and property
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of the transaction.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Fulfill orders
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request a copy of your personal information

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be processed and stored in locations outside your state, province, or country, including by third-party service providers that support our operations.

Where applicable, we take reasonable measures to ensure that such transfers are conducted in accordance with applicable data protection laws.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

OLOONO ENTERPRISES LLP
(Operating under the brand name Olono)

Email: support@olono.in

Address:
Sheetal Industrial Estate 8, 9 & 10
Samarth Krupa Nagar
Vasai East, Maharashtra 401208
India

Website: https://olono.in