At Olono, we are committed to delivering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review the following Return & Exchange Policy before initiating a request.

By placing an order on olono.in, you agree to the terms outlined below.

Eligibility for Returns & Exchanges

We offer returns and exchanges within 7 days of delivery.

To initiate a return or exchange request, please contact us at support@olono.in within 7 days from the date your order is marked as delivered.

Please Note: Products purchased during sale periods, promotional campaigns, clearance events, or with discount codes are not eligible for returns, exchanges, refunds, or store credit unless the item received is defective, damaged, or incorrect.

Return & Exchange Process

Step 1: Raise a Request

Email us at support@olono.in with the following details:

• Order Number
• Registered Email Address
• Reason for Return or Exchange
• Photographs of the product (mandatory for damaged, defective, or incorrect items)

Step 2: Request Review

Our team will review your request and respond within 1–2 business days.

If approved, you will receive instructions for sending the product back to us.

Step 3: Send the Product

Returns and exchanges should be sent to:

Olono Returns Department

Unit No. 114, First Floor
Sheetal Supreme Industrial Estate No. 3
Sativali, Vasai East
Vasai-Virar City
Palghar, Maharashtra 401208
India

Step 4: Quality Check (QC)

Once the product is received at our warehouse, it will undergo a Quality Check (QC).

Returns and exchanges will only be processed after the product successfully passes the QC inspection.

Exchange Policy

Products eligible for exchange may be exchanged for:

• A different size of the same product
• Another available product of equal value
• Store Credit

All exchanges are subject to stock availability.

Approved exchanges are generally processed and dispatched within 7–10 business days after successful QC.

Return & Store Credit Policy

Once a return request is approved and the product passes QC, the refund will be issued as Store Credit.

Store Credit:

• Will be issued for the value of the returned product only
• Excludes original shipping charges
• Can be redeemed exclusively on olono.in
• Is valid for 12 months from the date of issue
• Cannot be exchanged for cash

Olono does not provide cash refunds or refunds to the original payment method.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, the product must:

• Be unused and unwashed
• Be free from stains, odours, marks, or damage
• Be returned in its original condition
• Have all original tags attached
• Include original packaging and accessories (if applicable)

Returns or exchanges may be rejected if:

• The product shows signs of wear or usage
• Tags have been removed
• The product has been altered after delivery
• The request is submitted after the 7-day return window
• The product fails the Quality Check process

Products purchased as part of a bundle, set, or promotional package must be returned together.

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please notify us within 48 hours of delivery by emailing support@olono.in along with photographs clearly showing the issue.

Upon verification, we will arrange a replacement, exchange, or store credit, as applicable.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, exchange, refund, or store credit:

• Products purchased during any sale, promotion, clearance event, or discounted campaign
• Products purchased using sale-specific or promotional discount codes
• Products marked as "Sale", "Final Sale", or "Non-Returnable"
• Gift cards and Store Credits
• Products returned without original tags, packaging, or accessories
• Products that have been used, washed, altered, or damaged after delivery

All purchases made during sale periods are considered final.

Shipping Charges

Original shipping charges are non-refundable.

Customers may be responsible for return shipping costs unless the product received was defective, damaged, or incorrect.

Order Cancellation Policy

Cash on Delivery (COD) Orders

COD orders may be cancelled only before dispatch.

Prepaid Orders

Once a prepaid order has been successfully placed, it cannot be cancelled.

Right to Refuse Returns

Olono reserves the right to refuse any return, exchange, replacement, refund, or store credit request that does not comply with this policy.

Contact Us

For any questions regarding returns, exchanges, cancellations, or store credit, please contact us:

Email: support@olono.in

Phone: +91 92841 74101

Customer Support Hours:
Monday to Saturday
11:00 AM – 7:00 PM IST

This Return & Exchange Policy applies to all purchases made through olono.in and is operated by OLOONO ENTERPRISES LLP under the brand name Olono.