Applicability of Policy
By accessing and/or initiating a request for purchase of Product(s) on the OLONO website, you agree to be bound by the terms outlined in this Exchange and Return Policy. If you do not accept these terms, we recommend refraining from making a purchase on olono.in

Please note, this policy is subject to updates. Kindly review it regularly to ensure you are aware of the latest terms before making any transactions.

Exchanges and Returns at OLONO
We offer exchanges and returns within 7 days from the date of delivery. To initiate a request, write to us on support@olono.in
To start an exchange or return, you can contact us at support@olono.in. Please note that returns will need to be sent to the following address: UNIT NO 114 FIRST FLOOR, SHEETAL SUPREME
INDUSTRIAL ESTATE NO. 3, SATIVALI, VASAI
EAST, VASAI-VIRAR CITY (MUNICIPAL
CORPORATION) , VASAI, PALGHAR, 401208

1 Return and Exchange Process:

• Upon approval of your request, a confirmation will be sent to your registered email.
• Please note that returns and exchanges will need to be sent to the following address: UNIT NO 114 FIRST FLOOR, SHEETAL SUPREME
  INDUSTRIAL ESTATE NO. 3, SATIVALI, VASAI EAST, VASAI-VIRAR CITY (MUNICIPAL
  CORPORATION) , VASAI, PALGHAR, 401208
• After the product is received at our warehouse, it will undergo a Quality Check (QC). Only after QC approval will the exchange or return process move forward.

2 Timeline for Exchanges and Returns:

• Exchanges: Processed and shipped within 7-10 working days, subject to stock availability.
• Returns: Refunds are issued as store credit once QC is approved. Store credit details will be emailed to your registered ID and are valid for 12 months.

1. Conditions for Return or Exchange:
   You may request an exchange/return if:

• The product does not fit.
• The product or its packaging has been tampered with during transit.
• The product is defective or incomplete.

For the request to be approved, the following conditions must be met:

• The product is unused, unwashed, undamaged, and in its original saleable condition.
• All brand tags, packaging materials, and accompanying accessories are intact and unaltered.
• The product is not tampered with or altered, except in cases of vendor defects.
• There are no stains, odours, scratches, or other signs of wear and tear.
• Products purchased as a set must be returned or exchanged together.

OLONO reserves the right to decline any request that fails to meet these mandatory conditions.

Exclusions:

• Products marked as “Sale” or “Non-returnable” are not eligible for exchanges or returns.
• Shipping fees are non-refundable.

Refund Policy:

• Refunds are issued as store credit equivalent to the purchase value (excluding shipping charges).
• Store credits can be redeemed exclusively on olono.in and are valid for 12 months.
• Cash refunds or transfers to original payment methods are not permitted.

Cancellation Policy:

• COD Orders: Cancellation requests can only be made before the order has been dispatched.
• Prepaid Orders: Once placed, prepaid orders are final and cannot be cancelled.

Need Help?
For further assistance, you can reach us:

• Email: support@olono.in
• Call: +91 92841 74101 (Available Monday-Saturday, 11:00 AM - 7:00 PM)

Your satisfaction is our priority, and our support team will address all queries within 24 hours.

By shopping at OLONO, you are part of a journey that prioritizes quality and trust. Thank you for choosing us!