At Olono, we aim to process and deliver your orders as efficiently as possible. Please review the following Shipping Policy before placing an order on olono.in.

By placing an order on our Website, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1–2 business days (up to 48 hours), subject to product availability, payment verification, and order review.

Please note:

• Orders are not processed on Saturdays and Sundays or public holidays.
• All orders are shipped from Mumbai, Maharashtra, India.
• Once an order has been placed, it cannot be modified or cancelled, except as permitted under our Return & Exchange Policy.
• During product launches, sale periods, promotional campaigns, and festive seasons, processing times may be longer than usual.

After placing an order, you will receive an order confirmation email at your registered email address.

If you do not receive a confirmation email, please check your spam or junk folder or contact us at support@olono.in.

Order Verification & Availability

All orders are subject to product availability and verification.

Olono reserves the right to:

• Refuse or cancel any order
• Limit quantities purchased
• Request additional verification before processing an order

In rare cases, a product may become unavailable after an order has been placed. If this occurs, we will notify you and issue a refund to the original payment method used during checkout.

Refund processing timelines may vary depending on your payment provider and banking institution.

Shipping Confirmation & Tracking

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking details.

Tracking information may take up to 24 hours to become active after dispatch.

Domestic Shipping (India)

We currently ship across India.

Standard Shipping

• Complimentary shipping may be offered on eligible orders, as displayed on the Website.
• Standard delivery timelines typically range between 3–7 business days from the date of dispatch.
• Delivery timelines may vary depending on location, courier network coverage, weather conditions, public holidays, and other external factors.

Please note that delivery timelines are estimates and are not guaranteed.

Pre-Order Items

Products marked as Pre-Order are not immediately available for dispatch.

For pre-order purchases:

• Payment is collected at the time of checkout.
• Estimated dispatch timelines will be communicated on the product page whenever applicable.
• Orders containing pre-order items may be shipped once the pre-order product becomes available.
• Pre-order purchases cannot be modified or cancelled once the order is confirmed.

If you have any questions regarding a pre-order item, please contact support@olono.in before placing your order.

Delivery Delays

While we work closely with our logistics partners to ensure timely deliveries, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Political or civil disruptions
• Courier network issues
• High order volumes during promotions and launches
• Other circumstances beyond our reasonable control

Olono shall not be held liable for delays caused by third-party courier services or events outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Olono is not responsible for orders delayed, lost, or returned due to:

• Incorrect addresses
• Incomplete shipping information
• Incorrect phone numbers
• Failure to accept delivery

Additional shipping charges incurred due to re-shipment may be borne by the customer.

Lost, Damaged, or Stolen Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the package and product.

For packages marked as delivered by the courier but reported as lost or stolen:

• Olono will assist in raising an investigation with the courier partner.
• However, once a shipment has been marked as successfully delivered by the courier, responsibility for the package transfers to the recipient.
• Olono cannot guarantee replacement or reimbursement for packages reported as lost or stolen after successful delivery confirmation.

Sale & Promotional Orders

Orders placed during sale periods, promotional campaigns, clearance events, or special launches may require additional processing and delivery time.

Please note:

• Products purchased during sale periods are considered final sale unless otherwise stated.
• Sale items may not be eligible for return or exchange as outlined in our Return & Exchange Policy.
• Olono reserves the right to modify, extend, suspend, or discontinue any promotional offer without prior notice.
• No price adjustments will be provided for purchases made before or after a promotion.

Customer Support

For any shipping-related queries, please contact us:

Email: support@olono.in

Phone: +91 92841 74101

Customer Support Hours:
Monday to Saturday
11:00 AM – 7:00 PM IST

This Shipping Policy applies to all purchases made through olono.in and is operated by OLOONO ENTERPRISES LLP under the brand name Olono.